ChatBot Messenger is the most recent bot project by Google and it has already received a lot of attention and criticism on its launch. However, I believe that this product will be around for quite some time because Google has taken a very thoughtful step into making sure that these chat bots can interact with their customers on their terms and not on users’ terms. I also believe that Google is going to make great strides in improving customer experience with the new chatbot interface and bot API’s that they are developing.
Google has made it very easy to install the chatbot messenger on your website or blog. Once you have made the decision to go ahead with this new technology it is now time for you to start thinking about how you will use it to enhance your customer service and enhance your overall customer experience. You will need to determine how you want your chat bot to be integrated into your current web-based customer service process so that it can help your customers. This will mean that you will need to have an in depth discussion with your web-based customer service team and go over exactly what they feel will be the best approach and integration point for your business. You should never take a step backwards once you have decided that integration is the right move for your business because it will be too late if you try to change course.
I believe that it is unrealistic for a chatbot to replace a live person but it is possible for a chatbot to supplement the level of customer service you have. For instance, if you are having troubles with a particular customer, the bot may be able to provide them with an answer or direct them to another area on your website where the real person can resolve the issue. On the other hand, if the customer is unhappy with your products or services for any reason, then the bot can direct them to the area where you can make changes to their experience. I believe that the ChatBot Messenger Bot is still in its development stages and that many of the issues that people are having will be quickly resolved. The key to making your business more profitable and successful is to continuously integrate new technologies into your business model.